Privacy Policy

1. Introduction

CYCIC is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, our websites, products, and services.

2. What Information We Collect

We may collect the following types of personal information:

• •Identity Information – your name, date of birth, job title, and company.
• •Contact Information – email address, phone number, and mailing address.
• •Account Information – usernames, passwords, and account preferences.
• •Financial Information – payment details or bank account information (if required for transactions).
• •Technical Information – IP address, browser type, device identifiers, and usage data collected through cookies or similar technologies.
• •Employment Information – if you apply for a job with us, we may collect your resume, qualifications, and employment history.

We will only collect personal information that is reasonably necessary for our business activities or to comply with legal obligations.

3. How We Collect Personal Information

We may collect personal information in the following ways:

• •When you interact with us through our website, forms, or customer portals.
• •When you contact us by email, phone, or in person.
• •When you engage our products or services.
• •From third parties, such as service providers or business partners, where permitted by law.
• •Through automated technologies like cookies when you visit our website.

If we collect personal information from a third party, we will take reasonable steps to ensure you are aware of this collection.

4. Why We Collect and Use Your Information

We collect, hold, and use personal information for purposes such as:

• •Providing our products and services to you.
• •Communicating with you about your account, support requests, or enquiries.
• •Managing our business operations and improving our offerings.
• •Conducting marketing and promotional activities (with your consent, where required).
• •Complying with legal obligations or responding to lawful requests.
• •Recruiting and evaluating job applicants.

5. Disclosure of Personal Information

We may disclose your personal information to:

• •Our employees, contractors, or related entities for operational purposes.
• •Service providers who help us deliver our products or services (e.g., cloud storage, IT, payment processing).
• •Professional advisers such as lawyers, accountants, or auditors.
• •Regulatory authorities or law enforcement agencies as required by law.
• •Third parties with your consent.

Where we disclose information to third parties outside Australia, we will take reasonable steps to ensure that they handle your information in accordance with the APPs.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information is stored securely in electronic or physical form, with access restricted to authorised personnel only.

If personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details below. We may need to verify your identity before providing access or making corrections.

We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.

8. Use of Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve our services.

You can control cookie settings through your browser, but some features of our site may not function properly if you disable them.

9. Direct Marketing

We may use your personal information to send you updates, offers, or information about our products and services.

You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

10. Cross-Border Disclosure

In some cases, we may store or process your personal information with third-party service providers located outside Australia (e.g., cloud hosting providers).

We will take reasonable steps to ensure these providers comply with standards similar to the APPs.

11. Complaints

If you believe we have breached the Privacy Act or the APPs, please contact us using the details below. We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.